RETURNS, EXCHANGES, AND REFUNDS
• Each Piece is made especially for you as soon as your order comes through!
•At this time we are unable to process exchanges, your request will be processed as a return for store credit to complete your desired exchange. Please note the refund amount issued will be minus return shipping fee's.
- Your item(s) must be unused and in the same condition that you received it. It must be free of odor (smoke or perfumes) and in sellable condition. We have the right to deny any refund based on the quality of the returned item.
- Please reach out to customer service within 14 days of receiving your piece to arrange a return, if eligible. Returns or refunds submitted after 30 days of delivery will not be accepted.
- All refunds will be issued in store credit, no exceptions.
- All shipping costs are the customer's responsibility.
- Goth Cloth Co. does not take responsibility for any items lost or stolen in transit.
• Should an item sell out and we are unable to fulfill this item you will be offered a refund in the original purchase amount.
• At this time we are unable to offer return or exchanges for any international orders outside of the United States.
• All accessories are final sale and are not eligible for return or exchange. This includes but is not limited to jewelry, hats, towels, bags, mugs, candles, gift wrap, pet products, etc. This does not include defective items.
• Gift Card purchases can not be refunded.
• All returned items will be refunded in the form of store credit, no exceptions.
SWIMWEAR RETURN POLICY
We want you to love your purchase—and feel confident wearing it. Due to the nature of swimwear and sanitary concerns, we do accept exchanges with the following conditions:
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Items must be unworn, unwashed, and returned in original condition and packaging with tags.
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Returns must be initiated within 14 days of delivery.
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Approved returns will be issued as store credit only, no exceptions.
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We are unable to accept returns that appear worn or washed for health and safety reasons.
- For obvious reasons, we won’t accept returns that show signs of wear, washing, or whatever happened at that pool party.
If you have sizing questions before purchasing, don’t hesitate to reach out. We're here to help you find the perfect fit!
HOW TO SUBMIT A RETURN
To submit a return, please visit gothclothco.com and select the person icon next to the shopping cart in the top, right corner. This will prompt you to login with the email associated with your order. Once logged in, you can request a return for specific items.
Once your order is returned, we can issue a store credit. If you have any questions, please reach out to support@gothclothco.com.