GOTH CLOTH CO. FAQ
We strive to create a label for expression—a place where anyone can find something that says, "this is what I'm feeling right now."
Clothes can be art. Clothes can speak. We hope our designs speak to you. 🖤
SWIMWEAR SHIPPING & PRODUCTION
Why does swimwear take longer to arrive?
Our swimwear is made to order from recycled materials rather than sitting on a warehouse shelf waiting to ship.
Each piece is printed, cut, sewn, and produced specifically for the customer who ordered it. This helps reduce harmful fashion waste and prevents excess inventory from ending up in landfills.
How long does swimwear take to arrive?
Please allow approximately 2 weeks from order date to delivery.
During peak swimwear season, production times may increase by a few additional business days as our team works through increased order volume, and delivery timelines may reach 3 weeks.
Our swimwear is made to order, so there is a production period before shipping. Tracking information is sent once your order has completed production and entered the shipping process.
We're continually working to provide more transparency around production and shipping timelines so customers know exactly what to expect.
Can I pay for expedited shipping?
Unfortunately, no.
Because every swimwear item is produced specifically for the customer who ordered it, we are unable to offer expedited production or expedited shipping on swimwear orders.
When will I receive tracking?
Tracking information is automatically emailed once your order ships.
Please allow up to 72 hours for tracking updates to begin appearing after a shipping label has been created.
Why does Shop say 'Waiting for Updates?
Because our swimwear is made to order, orders often remain in production for several days before a shipping label is created. It's completely normal for Shop to display "Waiting for Updates" until your order has completed production and entered the shipping process.
SWIMWEAR SIZING
Need help choosing a size?
We're happy to help! Reach out to support@gothclothco.com with your measurements and the style you're interested in.
Not sure between two sizes? We generally recommend sizing up in our swimwear, especially for sport tops and customers who prefer additional coverage.
You can also check out our Instagram tagged posts and pinned posts to see real customers wearing our swimwear across a wide range of body types:
https://www.instagram.com/gothclothco/
GARMENT FIT & PRODUCT INFORMATION
Apparel Fit
Most of our tees, sweatshirts, and hoodies are unisex and fit true to size unless otherwise stated.
Love an oversized fit? We recommend sizing up.
For specialty garments such as crops, joggers, dresses, swimwear, and lounge pieces, please refer to the sizing chart on the individual product page.
Product Manufacturing
Many of our graphic products are printed in the USA using environmentally friendly inks.
Fabric contents and manufacturing details may vary by product. Please refer to individual product listings for specific information.
ORDER CHANGES & CANCELLATIONS
Because many of our products are made to order, we cannot guarantee order cancellations, size changes, or modifications after an order has been placed.
If you notice an incorrect shipping address, please contact support@gothclothco.com immediately. We will do our best to update the information before shipment, but we cannot guarantee changes once production has begun.
Orders returned due to insufficient or incorrect addresses will require additional postage before reshipment.
RETURNS & EXCHANGES
We offer returns and exchanges on eligible items within 30 days of delivery.
Customers may choose from the following return options through our return portal:
- Refund to original payment method
- Exchange for another size or item
- Store credit
Checkout+ Customers
Customers who purchase our optional Checkout+ upgrade at checkout receive:
- Free return shipping
- Refund to original payment method
- Exchange for another size or item
- Store credit
Non-Checkout+ Customers
Customers who do not purchase Checkout+ may still choose:
- Refund to original payment method
- Exchange for another size or item
- Store credit
However, return shipping costs are the responsibility of the customer. If a return shipping label is provided by Goth Cloth Co., the cost of the label may be deducted from the refund or store credit amount.
Returns After 30 Days
Returns requested more than 30 days after delivery are not eligible for refunds to the original payment method or exchanges.
In certain circumstances, Goth Cloth Co. may offer store credit only for items returned after 30 days. These requests must be handled manually through our support team and are subject to approval based on the condition of the item.
For complete details, please visit our Returns & Exchanges page.
Need help? Contact support@gothclothco.com.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact support@gothclothco.com within 30 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos of the product
We'll work quickly to make things right.
GIFT CARDS
- Gift cards never expire.
- Gift cards may be used as full or partial payment.
- Gift cards are non-refundable.
- Gift cards are delivered electronically via email.
WHOLESALE
Yes!
Goth Cloth Co. is available for wholesale through Faire.
We highly recommend ordering through our Faire Direct link:
faire.com/direct/gothclothco
Using our direct link helps support our small business while still providing all Faire benefits, including eligible buyer credits, net terms, and returns.
INTERNATIONAL SHIPPING
International orders are processed similarly to domestic orders but may require additional transit time depending on destination.
Customers are responsible for all customs fees, duties, taxes, tariffs, and import charges.
Unfortunately, we cannot guarantee carrier performance once a package leaves the United States and are unable to reimburse lost international shipments.
PRODUCT CARE
To maximize the lifespan of your garments:
- Wash cold
- Turn garments inside out
- Use gentle cycle
- Lay flat to dry
Please follow the care instructions located on each garment label.
CONTACTING SUPPORT
Questions? We're here to help.
📧 support@gothclothco.com
Please include:
- Full name used on the order
- Order number
- Detailed description of your question
Please allow 48–72 business hours for a response. During major sales, holidays, and peak swimwear season, response times may be slightly longer.
Keep it Creepy 🖤
The Goth Cloth Co. Team
